SkinFied's Return and Exchange Policy

How can I return/replace my product?

• Step 1 – Initiate a Return or Replacement Request. Please notify SkinFied within 3 days of receiving your order if you've received incorrect or expired products.
• Raise a return/ replacement request within 3 days from the delivery date if you've received the wrong or expired product(s).
• Please raise a request here with the order and contact details:: +92-313-690-2426 or Support@skinfied.com
• In case of damaged/ missing product(s), raise a return/ replacement request within 3 days from the delivery date.
• Step 2 – Please note that returns must be sent to the following address: Street # 1, Gulberg Phase 2, Khanewal.
• Step 3 – Give us 2 working days to review your return request.
• Step 4 – If our reverse pick-up service is unavailable at your location, you will need to self-ship the product via any reliable courier partner.
• Step 5 – After receiving your product(s), we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.

Under what conditions can I return/ replace my product?

• Wrong product delivered
• Expired product delivered
• Damaged product delivered – Physical damage/ tampered product or packaging
• Incomplete order – missing products

Under what conditions will my return/ replacement requests not be accepted?

• Opened/ used/ altered products.
• Original packaging (mono cartons, labels, etc.) is missing.
• The return/ replacement request is generated after 3 days from the date of delivery.
• The damaged/ missing product is reported after 3 days from the date of delivery.
• Items returned to us without first requesting a return will not be accepted.
• Unfortunately, we cannot accept returns on sale items or gift cards.

Refund Policy:

We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded using your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, don't hesitate to contact us at Support@skinfied.com or 0313-6902426.